We guarantee that if you receive a product of incorrect quality or not the one you ordered, we will refund the money paid for it or send another one.

Quality guarantee

We guarantee fast and professional service. We resolve possible problems as quickly as possible and will immediately inform you about the decisions made.


Upon receipt of the parcel, inspect it carefully. If upon delivery of your product, you notice that it is damaged and you want to return it, the return period is up to 14 days, please contact us by email. by e-mail and provide the following information: the name of the purchased item and the order number, as well as the reason for the return (damaged, wrong item, etc.).

You can return the product in the following cases:

  • If you did not receive what you ordered;
  • If you received a defective item;
  • The goods are no longer needed (if the protective seal is not damaged). Applies to this case €3 a fee for the return costs incurred.

When the reason for returning the product is of poor quality (eg damaged packaging, etc.) or you received a product other than the one you ordered, we undertake to selectively replace the product of the wrong quality with a product of the right quality or return the money paid for the product.

Goods of defective quality shall be replaced or returned in accordance withReturn and exchange rules", Approved in 2001 June 29 by the Order of the Minister of Economy No. 217.

Goods of appropriate quality shall be returned in accordance with the 2001 Decree of the Minister of Economy of the Republic of Lithuania. August 17 by order no. 258 approved "Rules for the sale of goods and the provision of services when contracts are concluded by means of communication”In accordance with the established procedure. In this case, the cost of returning the goods is paid by the buyer. The returned item must be fully completed. You are responsible for the complete assembly and packaging of the item. If the item is not fully assembled and properly packaged, We will not accept the item for return.

Any additional questions? Contact us.

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